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custexp_2020-10-24_18-30-00.xlsx (experimental version)
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From:
NodeXLExcelAutomator
Uploaded on:
October 25, 2020
Short Description:
custexp via NodeXL https://bit.ly/3joMKSd
@balaji_sandiego
@annettefranz
@billquiseng
@mycustomer
@cmswire
@forbes
@debbieszumylo
@softclouds
@customerthink
@hyken

Top hashtags:
#custexp
#cx
#cxm
#customerexperience
#custserv
#customerservice
#marketing

Description:
Description
The graph represents a network of 497 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 01:32 UTC.

The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 18-hour, 1-minute period from Sunday, 11 October 2020 at 00:16 UTC to Saturday, 24 October 2020 at 18:18 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 497
Unique Edges : 483
Edges With Duplicates : 1562
Total Edges : 2045
Number of Edge Types : 5
Mentions : 542
Retweet : 243
MentionsInRetweet : 423
Tweet : 831
Replies to : 6
Self-Loops : 834
Reciprocated Vertex Pair Ratio : 0.0697674418604651
Reciprocated Edge Ratio : 0.130434782608696
Connected Components : 73
Single-Vertex Connected Components : 46
Maximum Vertices in a Connected Component : 380
Maximum Edges in a Connected Component : 1830
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.528277
Graph Density : 0.00298565587070812
Modularity : 0.318786
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 497 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 01:32 UTC.

The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 18-hour, 1-minute period from Sunday, 11 October 2020 at 00:16 UTC to Saturday, 24 October 2020 at 18:18 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[23] https://www.growth-hackers.net/growth-of-ai-changes-customer-support-experience/?utm_content=142363864&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[10] https://www.mycustomer.com/service/contact-centres/infographic-how-important-is-empathy-in-customer-service?platform=hootsuite
[10] https://www.mycustomer.com/customer-experience/engagement/five-risks-you-run-by-using-behavioural-science-in-cx?platform=hootsuite
[9] https://www.mycustomer.com/customer-experience/loyalty/how-to-protect-the-customer-experience-during-cut-backs?platform=hootsuite
[9] https://thewisemarketer.com/ai-artificial-intelligence/ai-trends-that-will-sketch-new-customer-experiences-in-2020/?utm_content=143687618&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[9] https://www.mycustomer.com/service/management/myc-consumer-survey-reveals-customer-services-empathy-gap-and-how-to-resolve-it?platform=hootsuite
[8] https://cx-journey.com/2020/10/marketing-teams-heres-how-to-best-use-customer-journey-maps.html
[8] https://www.mycustomer.com/customer-experience/loyalty/does-ryanair-deliver-poor-service-or-is-it-a-cx-success-story?platform=hootsuite
[8] https://www.mycustomer.com/content/how-to-restart-your-customer-experience-programme
[8] https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-2020-finalists-revealed?platform=hootsuite

Top URLs in Tweet in G1:
[8] https://cx-journey.com/2020/10/marketing-teams-heres-how-to-best-use-customer-journey-maps.html
[4] https://cx-journey.com/2020/10/prioritization-and-decision-making-tools-the-eisenhower-matrix.html
[4] https://cx-journey.com/2020/07/journey-mapping-workshops-do-you-have-the-right-participants.html
[3] https://billquiseng.com/
[3] https://cx-journey.com/2020/10/seven-elements-needed-to-refresh-your-brand.html
[3] https://cx-journey.com/2014/04/do-you-know-who-your-customers-are.html
[3] http://cxpert.com.au/ways-to-measure-your-cx-without-having-to-hire-a-consultant/
[3] https://learn.podium.com/webinars-optimizing-your-customer-journey?utm_campaign=CC7011P000000yE7PQAU&utm_medium=email&utm_source=eb
[3] https://360magazine.com/2020/10/21/post-pandemic-cx-practices/
[3] https://www.forbes.com/sites/shephyken/2020/10/11/customers-are-calling-the-shots/?utm_content=buffer152da&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top URLs in Tweet in G2:
[23] https://www.growth-hackers.net/growth-of-ai-changes-customer-support-experience/?utm_content=142363864&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.cmswire.com/digital-marketing/now-is-the-time-for-b2b-marketers-to-lead-customer-experience/?utm_content=142483622&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[4] https://www.forbes.com/sites/forbesagencycouncil/2020/10/12/five-customer-experience-tips-for-brands-big-and-small/?utm_content=143383482&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#47b7520c23a6
[3] https://www.cmswire.com/customer-experience/what-is-voice-of-the-customer-and-what-does-it-mean-for-customer-experience/?utm_content=142714075&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.forbes.com/sites/bridgetbrennan/2020/10/08/radical-empathy-and-other-ways-to-rethink-your-customer-experience/?utm_content=142087066&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#38947eba5f3b
[1] https://www.cmswire.com/customer-experience/what-is-voice-of-the-customer-and-what-does-it-mean-for-customer-experience/?utm_content=142604023&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.forbes.com/sites/forbestechcouncil/2020/10/14/how-financial-services-can-enhance-the-digital-customer-experience-in-the-pandemic-age/?utm_content=142483542&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#219532148764
[1] https://searchcustomerexperience.techtarget.com/tip/5-digital-customer-experience-trends-for-businesses-to-consider?utm_content=142422958&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://thewisemarketer.com/ai-artificial-intelligence/ai-trends-that-will-sketch-new-customer-experiences-in-2020/?utm_content=143687618&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G3:
[10] https://www.mycustomer.com/service/contact-centres/infographic-how-important-is-empathy-in-customer-service?platform=hootsuite
[10] https://www.mycustomer.com/customer-experience/engagement/five-risks-you-run-by-using-behavioural-science-in-cx?platform=hootsuite
[9] https://www.mycustomer.com/customer-experience/loyalty/how-to-protect-the-customer-experience-during-cut-backs?platform=hootsuite
[9] https://www.mycustomer.com/service/management/myc-consumer-survey-reveals-customer-services-empathy-gap-and-how-to-resolve-it?platform=hootsuite
[8] https://www.mycustomer.com/content/how-to-restart-your-customer-experience-programme
[8] https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-2020-finalists-revealed?platform=hootsuite
[8] https://www.mycustomer.com/resources/empathy-in-customer-service-a-consumer-survey?platform=hootsuite
[8] https://www.mycustomer.com/customer-experience/loyalty/does-ryanair-deliver-poor-service-or-is-it-a-cx-success-story?platform=hootsuite
[6] https://www.mycustomer.com/service/channels/has-the-humanity-been-stripped-from-customer-service-complaints?platform=hootsuite
[6] https://www.mycustomer.com/resources/why-customer-journey-orchestration-should-be-at-the-core-of-digitisation-and-digital

Top URLs in Tweet in G4:
[6] https://www.business.att.com/products/contact-center-solutions.html
[6] https://www.business.att.com/learn/tech-advice/welcome-to-the-omnichannel-contact-center-ai-and-bots.html
[6] http://insights.btoes.com/customer-experience-lessons-straight-from-the-t?utm_source=Twitter&utm_medium=Twitter&utm_campaign=Article%20unique%20URL%20for%20twitter
[5] https://www.cxglobalmedia.com/ccblindspot
[3] https://omegazadvisors.com/?p=6136
[2] https://ideagirlmedia.com/business-growth/business-cutting-edge/
[2] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[2] https://www.cmswire.com/customer-experience/surveying-the-customer-experience-technology-landscape/
[2] https://mopinion.com/top-ten-online-irritations-2016
[1] http://info.thecxapp.com/blog/what-to-consider-when-building-a-virtual-customer-experience-program?utm_content=142271105&utm_medium=social&utm_source=twitter&hss_channel=tw-972243479148441600

Top URLs in Tweet in G5:
[5] https://www.myfrugalbusiness.com/2020/09/how-to-improve-business-client-experience.html
[4] http://r.socialstudio.radian6.com/60469c89-daa2-4883-a4e5-6f9c75483216
[4] http://r.socialstudio.radian6.com/94aea3ca-c66f-4d3e-9747-2de2460dd6da
[4] http://r.socialstudio.radian6.com/dedde6b1-9389-49b4-8ba1-1156b2dab19f
[4] http://r.socialstudio.radian6.com/627a3f0c-281a-41db-9cf6-1acfa06da7c7
[4] https://www.edgeverve.com/finacle/casestudy/al-ahli-bank-kuwait/?cmpid=SOC_TWIn_appxel_261119&source=Digital&subsource=Website
[4] http://r.socialstudio.radian6.com/b3ca5c88-5268-43a0-9a24-de508ea47e58
[4] http://r.socialstudio.radian6.com/9e7a0fa1-dbaf-4b9f-977f-e1a4a7b79bbc
[4] http://r.socialstudio.radian6.com/f98bffea-c69f-4c7e-aa69-27751a5f841f
[4] http://r.socialstudio.radian6.com/647d9030-b505-4527-8976-2582a4d32439

Top URLs in Tweet in G6:
[3] https://customerthink.com/how-chatbots-with-conversational-ai-help-deliver-a-great-service-experience/
[2] https://www.genesys.com/blog/post/3-ways-designing-loyalty-goes-beyond-customer-experience?platform=hootsuite
[2] https://www.genesys.com/blog/post/genesys-celebrates-30-years-of-innovation?platform=hootsuite
[2] https://www.genesys.com/blog/post/invest-in-a-customer-centric-culture-for-financial-services?platform=hootsuite
[1] https://customerthink.com/2021-customer-experience-trends-and-tactics/
[1] https://www.forbes.com/sites/forbesagencycouncil/2020/10/12/five-customer-experience-tips-for-brands-big-and-small/#17541f1323a6
[1] https://devops.com/how-to-automate-testing-for-optimal-customer-experience/
[1] https://customerthink.com/top-five-customer-retention-steps-to-boost-profitability/
[1] https://www.genesys.com/blog/post/genesys-salutes-customer-serivce-representatives-during-covid-19?platform=hootsuite
[1] https://www.genesys.com/blog/post/cx-heroes-connecting-lives-amid-destruction?platform=hootsuite

Top URLs in Tweet in G7:
[7] https://pivotpointsolutions.net/2018/07/24/better-customer-feedback-drives-employee-engagement/
[4] https://pivotpointsolutions.net/2014/01/06/customer-relationship-problems-telltale-signs/
[4] https://pivotpointsolutions.net/2020/04/01/3-reasons-the-customer-experience-is-overrated/
[4] https://pivotpointsolutions.net/2017/08/08/why-customer-engagement-is-so-important/
[4] https://pivotpointsolutions.net/2010/02/10/customer-service-superheroes-leap-tall-buildings/
[4] https://pivotpointsolutions.net/2020/10/11/your-strategy-and-a-customers-business-journey/
[4] https://pivotpointsolutions.net/2018/10/23/the-similarities-between-climate-change-and-customer-experience/
[4] https://pivotpointsolutions.net/2012/04/30/mission-accomplished-say-so/
[4] https://pivotpointsolutions.net/2014/12/03/customer-experience-at-small-companies/
[4] https://pivotpointsolutions.net/2013/02/25/intentional-customer-experience-part-2-of-2/

Top URLs in Tweet in G8:
[8] https://thewisemarketer.com/ai-artificial-intelligence/ai-trends-that-will-sketch-new-customer-experiences-in-2020/?utm_content=143687618&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.cmswire.com/digital-marketing/now-is-the-time-for-b2b-marketers-to-lead-customer-experience/?utm_content=142483622&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G9:
[2] https://twitter.com/SASsoftwareUKI/status/1318903290990559237
[1] https://www.sas.com/gms/redirect.jsp?detail=GMS141506_195868
[1] https://twitter.com/SASsoftwareUKI/status/1318136734203478016
[1] https://www.mycustomer.com/community/blogs/tiffany-carpenter/how-covid-19-has-put-the-customer-into-disruption
[1] https://twitter.com/sallyeaves/status/1318579705818349575
[1] https://customerattuned.com/blog/customer-attuned-newszine-october-issue-b2b-trust-explained/
[1] https://customerattuned.com/blog/unpacking-b2b-trust/
[1] https://www.thedrum.com/news/2020/10/14/1-3-customers-would-ditch-brand-after-just-one-bad-experience
[1] https://twitter.com/davidsmith4324/status/1318577234748243968
[1] https://twitter.com/SASsoftwareUKI/status/1318110891599069190

Top Domains
Top Domains in Tweet in Entire Graph:
[458] pivotpointsolutions.net
[120] mycustomer.com
[65] cx-journey.com
[40] radian6.com
[31] twitter.com
[29] linkedin.com
[29] forbes.com
[27] mopinion.com
[23] growth-hackers.net
[20] customerthink.com

Top Domains in Tweet in G1:
[62] cx-journey.com
[17] twitter.com
[12] forbes.com
[7] mycustomer.com
[7] youtube.com
[7] hyken.com
[6] com.au
[4] zendesk.com
[3] billquiseng.com
[3] hubspot.com

Top Domains in Tweet in G2:
[23] growth-hackers.net
[8] cmswire.com
[7] forbes.com
[1] techtarget.com
[1] thewisemarketer.com

Top Domains in Tweet in G3:
[107] mycustomer.com
[24] linkedin.com
[9] beyondphilosophy.com
[3] forbes.com
[1] hbr.org
[1] deniseleeyohn.com
[1] upenn.edu
[1] co.uk
[1] twitter.com
[1] cx-journey.com

Top Domains in Tweet in G4:
[19] mopinion.com
[12] att.com
[6] btoes.com
[5] cxglobalmedia.com
[4] okt.to
[4] customerthink.com
[3] givainc.com
[3] omegazadvisors.com
[2] ideagirlmedia.com
[2] careerarc.com

Top Domains in Tweet in G5:
[40] radian6.com
[8] mopinion.com
[5] myfrugalbusiness.com
[4] edgeverve.com
[4] forbes.com
[3] ivrpowers.com
[2] twitter.com
[2] information-age.com
[1] com.ph
[1] business2community.com

Top Domains in Tweet in G6:
[14] genesys.com
[13] customerthink.com
[3] mycustomer.com
[1] forbes.com
[1] devops.com
[1] conte.it
[1] eglobalis.com

Top Domains in Tweet in G7:
[458] pivotpointsolutions.net
[9] paper.li
[8] hyken.com
[5] beyondphilosophy.com
[2] blakemichellemorgan.com
[2] experienceinvestigators.com
[2] heartofthecustomer.com
[1] glia.com
[1] forbes.com

Top Domains in Tweet in G8:
[8] thewisemarketer.com
[1] cmswire.com

Top Domains in Tweet in G9:
[7] twitter.com
[2] customerattuned.com
[1] sas.com
[1] mycustomer.com
[1] thedrum.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1179] custexp
[885] cx
[465] cxm
[160] customerexperience
[120] custserv
[49] customerservice
[40] marketing
[34] digitaltransformation
[34] cctr
[33] digitalbanking



Top Hashtags in Tweet in G1:
[190] custexp
[161] cx
[54] customerexperience
[28] custserv
[22] empexp
[19] marketing
[15] customerservice
[15] journeymapping
[14] culture
[13] cxquotes

Top Hashtags in Tweet in G2:
[31] cx
[31] custexp
[19] rt
[4] business
[1] customerexperience

Top Hashtags in Tweet in G3:
[153] custexp
[63] cx
[34] custserv
[26] cctr
[9] beyondphilosophy
[6] marketing
[5] insight
[4] customerdrivengrowth
[4] cxe
[4] voc

Top Hashtags in Tweet in G4:
[115] custexp
[21] cx
[15] customerservice
[11] attemployee
[8] customerexperience
[6] contactcenter
[5] customer
[4] marketing
[4] custserv
[4] voiceofcustomer

Top Hashtags in Tweet in G5:
[84] custexp
[45] customerexperience
[33] digitalbanking
[30] digitaltransformation
[29] cx
[17] banking
[14] technology
[14] innovation
[13] fintech
[12] corebanking

Top Hashtags in Tweet in G6:
[36] cx
[32] custexp
[25] custserv
[11] customerexperience
[2] automation
[2] customerservice
[2] cem
[2] artificialintelligence
[2] humanexperience
[2] cxo

Top Hashtags in Tweet in G7:
[487] custexp
[481] cx
[463] cxm
[20] customerexperience
[3] cxfail
[3] beyondphilosophy
[2] cxe
[2] voc
[1] blockchain
[1] purpletables

Top Hashtags in Tweet in G8:
[9] customerexperience
[9] custexp
[9] cx

Top Hashtags in Tweet in G9:
[14] custexp
[13] cx
[10] custserv
[9] insight
[9] crm
[8] newnormal
[8] thoughtleadership
[8] trust
[7] customerbehaviour
[7] b2btrust

Top Hashtags in Tweet in G10:
[7] dataanalytcs
[7] datascience
[5] bigdata
[2] cloudcomputing
[2] data
[2] iot
[2] custexp
[2] cx

Top Words
Top Words in Tweet in Entire Graph:
[1179] #custexp
[885] #cx
[667] customer
[465] #cxm
[323] experience
[187] cx
[160] #customerexperience
[155] service
[138] journey
[138] customers

Top Words in Tweet in G1:
[190] #custexp
[161] #cx
[111] customer
[91] journey
[79] cx
[60] customers
[58] gt
[54] #customerexperience
[48] experience
[28] #custserv

Top Words in Tweet in G2:
[53] customer
[43] startgrowthhack
[41] experience
[40] balaji_sandiego
[31] #cx
[31] #custexp
[31] ai
[30] growth
[30] changes
[30] support

Top Words in Tweet in G3:
[153] #custexp
[117] customer
[88] cx
[63] #cx
[54] year
[46] leader
[44] experience
[39] mycustomer
[38] gt
[37] 2020

Top Words in Tweet in G4:
[115] #custexp
[59] customer
[42] experience
[21] #cx
[15] #customerservice
[14] contact
[14] service
[12] mopinion
[11] center
[11] #attemployee

Top Words in Tweet in G5:
[84] #custexp
[61] finacle
[45] #customerexperience
[37] bank
[33] #digitalbanking
[31] digital
[30] learn
[30] #digitaltransformation
[29] banks
[29] #cx

Top Words in Tweet in G6:
[36] #cx
[32] #custexp
[25] #custserv
[23] customer
[18] experience
[16] genesys
[11] #customerexperience
[11] customerthink
[7] service
[5] help

Top Words in Tweet in G7:
[487] #custexp
[481] #cx
[463] #cxm
[245] customer
[94] experience
[69] service
[42] customers
[32] employee
[31] business
[30] engagement

Top Words in Tweet in G8:
[9] #customerexperience
[9] customer
[9] #custexp
[9] #cx
[8] ai
[8] trends
[8] sketch
[8] experiences
[8] 2020
[7] softclouds

Top Words in Tweet in G9:
[14] #custexp
[13] peterlavers
[13] #cx
[10] #custserv
[9] great
[9] #insight
[9] #crm
[8] customerattuned
[8] #newnormal
[8] #thoughtleadership

Top Words in Tweet in G10:
[9] fisher85m
[7] mikequindazzi
[7] antgrasso
[7] data
[7] cx
[7] inspiration
[7] #dataanalytcs
[7] infographic
[7] #datascience
[5] #bigdata

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[573] #custexp,#cx
[460] #cxm,#custexp
[240] customer,experience
[161] #cx,#custexp
[107] customer,service
[65] cx,journey
[53] #cx,#custserv
[49] gt,gt
[47] cx,leader
[47] leader,year

Top Word Pairs in Tweet in G1:
[70] #custexp,#cx
[63] cx,journey
[55] #cx,#custexp
[30] gt,gt
[27] customer,experience
[19] journey,#custexp
[17] #customerexperience,#cx
[13] #custexp,#cxquotes
[12] customer,journey
[12] #custexp,#empexp

Top Word Pairs in Tweet in G2:
[30] #cx,#custexp
[30] growth,ai
[30] ai,changes
[30] changes,customer
[30] customer,support
[29] balaji_sandiego,growth
[24] experience,#cx
[23] support,experience
[20] startgrowthhack,balaji_sandiego
[19] #rt,startgrowthhack

Top Word Pairs in Tweet in G3:
[47] #custexp,#cx
[46] cx,leader
[46] leader,year
[43] customer,experience
[37] year,2020
[29] mycustomer's,cx
[27] 2020,read
[26] #custserv,#cctr
[25] customer,service
[21] behavioural,science

Top Word Pairs in Tweet in G4:
[32] customer,experience
[12] #cx,#custexp
[11] contact,center
[11] #custexp,#attemployee
[9] experience,#custexp
[6] customer,service
[6] #contactcenter,#custexp
[6] experience,lessons
[6] lessons,straight
[6] straight,toilet

Top Word Pairs in Tweet in G5:
[16] digital,transformation
[16] #cx,#custexp
[15] digital,bank
[14] sohar_intl,used
[14] used,#technology
[14] #technology,#innovation
[14] #innovation,amplifiers
[14] amplifiers,become
[14] become,one
[14] one,fastest

Top Word Pairs in Tweet in G6:
[25] #cx,#custserv
[25] #custserv,#custexp
[14] customer,experience
[13] genesys,#cx
[9] customerthink,#cx
[6] #customerexperience,#cx
[5] #cx,#customerexperience
[4] continue,reading
[3] #cx,#custexp
[3] chatbots,conversational

Top Word Pairs in Tweet in G7:
[460] #cxm,#custexp
[431] #custexp,#cx
[90] customer,experience
[58] customer,service
[30] experience,#cxm
[24] employee,engagement
[23] engagement,#cxm
[19] #custexp,#customerexperience
[18] customer,feedback
[18] #cx,#custexp

Top Word Pairs in Tweet in G8:
[8] ai,trends
[8] trends,sketch
[8] sketch,customer
[8] customer,experiences
[8] experiences,2020
[8] 2020,#custexp
[8] #custexp,#customerexperience
[8] #customerexperience,#cx
[7] softclouds,ai
[7] #cx,th

Top Word Pairs in Tweet in G9:
[6] great,#insight
[6] #covid19,#pandemic
[5] #ex2030,#cx
[5] #cx,#custexp
[5] #custexp,#cx
[5] #digital,#transformation
[5] #online,panel
[5] panel,discussion
[4] well,worth
[4] worth,downloading

Top Word Pairs in Tweet in G10:
[7] mikequindazzi,antgrasso
[7] antgrasso,data
[7] data,cx
[7] cx,inspiration
[7] inspiration,#dataanalytcs
[7] #dataanalytcs,infographic
[7] infographic,#datascience
[5] #datascience,#bigdata
[4] fisher85m,cc
[4] cc,mikequindazzi

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@balaji_sandiego
@mycustomer
@annettefranz
@startgrowthhack
@hyken
@finacle
@billquiseng
@peterlavers
@sohar_intl
@sovkcom

Top Mentioned in G1:
@annettefranz
@hyken
@billquiseng
@cmswire
@forrester
@debbieszumylo
@mycustomer
@zendesk
@stacysherman
@forbes

Top Mentioned in G2:
@balaji_sandiego
@startgrowthhack
@sovkcom
@fog
@thestartupper
@todddlyle
@sallyeaves
@fogle_shane
@jolaburnett
@debraruh

Top Mentioned in G3:
@mycustomer
@colinshaw_cx
@jackspringman
@sampsonlee_cx
@pdorrington
@tim_j_bond
@stevenvbe
@adrianswinscoe
@drnatalie
@thunderheadone

Top Mentioned in G4:
@wellswongtk

Top Mentioned in G5:
@finacle
@sohar_intl
@ivrpowers
@financialit_net
@sanat_rao
@bcsurti
@paytmbank
@financialxpress
@livbank
@shivalik_bank

Top Mentioned in G6:
@genesys
@customerthink
@drnatalie
@ricardosgulko
@twieberneit
@timjcarrigan
@justintimecx
@mycustomer
@cus
@lilianapetrova

Top Mentioned in G7:
@hyken
@andy_mcf
@blakemichellem
@bassettus
@beyondp
@jeanniecw
@jimtincher
@thryv
@birthsmalltalk
@alek_w_o

Top Mentioned in G8:
@softclouds
@th
@ivrpowers
@thewisemarketer
@shadraza1
@droit_ia
@sallyeaves
@labordeolivier
@jblefevre60
@enricomolinari

Top Mentioned in G9:
@peterlavers
@customerattuned
@sassoftwareuki
@t_j_carpenter
@sallyeaves
@markhollyoake
@alanthom90
@ellieluk
@atos
@thedrum

Top Mentioned in G10:
@fisher85m
@mikequindazzi
@antgrasso
@grausail
@abetterinnovat1

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@chidambara09
@evankirstel
@tess_blue815
@cybersecurityn8
@sncf
@pizzahut
@thestartupper
@ssxman2
@nancyrubin

Top Tweeters in G1:
@pizzahut
@slackhq
@designthinkbot
@expertleaders
@forbes
@katenasser
@iris_xyz
@cmswire
@sprintbaseb
@mangobilling

Top Tweeters in G2:
@evankirstel
@tess_blue815
@thestartupper
@nancyrubin
@akwyz
@ilovebooks786
@debraruh
@kuriharan
@lesguer_lionel
@michelledh

Top Tweeters in G3:
@stagecoachsouth
@bajajallianz
@colinshaw_cx
@deniseleeyohn
@medium
@richbohn
@fayaz_shadman
@mycustomer
@dma_uk
@tiffani_bova

Top Tweeters in G4:
@mikelehroza
@brainzooming
@kerijaehnig
@customerexpnews
@vocnews_online
@btoesinsights
@ideagirlmedia
@mashia6
@claudiogt
@gardner_dave

Top Tweeters in G5:
@sectest9
@chidambara09
@cybersecurityn8
@financialxpress
@hubofml
@googleretweet
@mikeschiemer
@frugal__finance
@digitaltransf11
@interfima

Top Tweeters in G6:
@gezgintrk
@robotconsumer
@kyle2usuccess
@devopsdotcom
@drnatalie
@paolofabrizio71
@customerthink
@genesys
@twieberneit
@chadswhite

Top Tweeters in G7:
@andy_mcf
@interactionsinc
@blakemichellem
@thryv
@beyondp
@jonathanlevitt
@verint
@jfehrman
@baskousemaker
@alek_w_o

Top Tweeters in G8:
@ssxman2
@jblefevre60
@mvollmer1
@labordeolivier
@enricomolinari
@kashthefuturist
@softclouds
@jorgecunha
@artificialbra1n
@fahimmoledina7

Top Tweeters in G9:
@thedrum
@sallyeaves
@peterlavers
@markhollyoake
@sassoftwareuki
@atos
@customerattuned
@t_j_carpenter
@ellieluk
@alanthom90

Top Tweeters in G10:
@fabriciosx
@datasciencebot_
@mikequindazzi
@iotvishal
@antgrasso
@fisher85m
@grausail
@abetterinnovat1


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