The graph represents a network of 2,610 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 01:05 UTC.
The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 15-hour, 6-minute period from Sunday, 11 October 2020 at 00:43 UTC to Saturday, 24 October 2020 at 15:49 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2610
Unique Edges : 3057
Edges With Duplicates : 4395
Total Edges : 7452
Number of Edge Types : 5
Replies to : 2778
Mentions : 1906
Retweet : 672
MentionsInRetweet : 1449
Tweet : 647
Self-Loops : 704
Reciprocated Vertex Pair Ratio : 0.211555044553032
Reciprocated Edge Ratio : 0.349228944246738
Connected Components : 137
Single-Vertex Connected Components : 67
Maximum Vertices in a Connected Component : 1479
Maximum Edges in a Connected Component : 3885
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 2.699511
Graph Density : 0.000618989087288475
Modularity : 0.399128
NodeXL Version : 1.0.1.441
Data Import : The graph represents a network of 2,610 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 October 2020 at 01:05 UTC.
The requested start date was Sunday, 25 October 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 15-hour, 6-minute period from Sunday, 11 October 2020 at 00:43 UTC to Saturday, 24 October 2020 at 15:49 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[489] full,name [381] name,email [317] customer,service [302] please,dm [254] sorry,hear [248] order,number [238] home,address [190] chat,soon [187] email,address [169] send,dm Top Word Pairs in Tweet in G1:
[489] full,name [381] name,email [302] please,dm [254] sorry,hear [246] order,number [238] home,address [190] chat,soon [186] email,address [168] dm,full [168] send,dm Top Word Pairs in Tweet in G2:
[144] customer,service [90] #cx,#custserv [67] #custserv,chat [57] #custserv,#cx [41] #custserv,#cctr [35] #custexp,#cx [33] gt,gt [32] fastest,hour [32] hour,twitter [32] twitter,#custserv Top Word Pairs in Tweet in G3:
[51] #yourmustread,#influencerpromotion [50] #yourplatformwiththeheart,#socialpromoedutechglobal [40] #influencerpromotion,#topcasestudy [36] #yourmustread,#cybersecurity [34] #promoedutech,#yourmustread [32] #influencerpromotion,#yourmustread [32] #cybersecurity,#megatrends [32] cybersecurity,#promoedutech [31] influencerprom1,#yourplatformwiththeheart [30] serve,humanity Top Word Pairs in Tweet in G4:
[24] hm,hm_custserv [18] hm_custserv,hm [14] hm,hmusa [14] hmusa,hm_custserv [9] hmunitedkingdom,hm_custserv [8] ilikeyourtalkin,hm [7] placed,order [7] hm_custserv,hmunitedkingdom [6] customer,service [6] ebay_uk,hmunitedkingdom Top Word Pairs in Tweet in G5:
[78] customer,service [49] improve,customer [36] understanding,#ai [36] #ai,conversational [36] conversational,tone [36] tone,improve [31] service,avaya [31] avaya,intel [31] intel,team [28] ipfconline1,understanding Top Word Pairs in Tweet in G6:
[19] #custserv,#cx [17] #cx,#custserv [16] customer,service [14] #customerexperience,#callcenter [13] contact,center [13] #custserv,#attemployee [13] #customerservice,#training [13] #training,#custserv [13] #custserv,#customerexperience [13] #callcenter,#businesssuccess Top Word Pairs in Tweet in G7:
[8] customer,service [5] future,service [4] digital,first [4] service,having [4] having,elusive [4] elusive,golden [4] golden,record [4] record,customer [4] customer,#data [4] #data,data Top Word Pairs in Tweet in G8:
[7] #cctr,#custserv [5] #cx,#ex [5] #contactcenter,agents [5] #custserv,#cctr [4] share,thoughts [3] top,#contactcenter [3] #challenges,#priorities [3] #priorities,2021 [3] 2021,#cx [3] #ex,#custserv Top Word Pairs in Tweet in G9:
[11] #cx,#custserv [11] fusebill,#custserv [10] #custserv,fusebill [9] first,success [9] #custserv,#cx [7] best,way [7] way,locate [7] locate,understand [7] understand,friction [7] friction,points Top Word Pairs in Tweet in G10:
[26] #cx,#custserv [25] #custserv,#custexp [13] genesys,#cx [9] customerthink,#cx [4] customer,experience [3] customer,service [3] customer,centric [3] chatbots,conversational [3] conversational,ai [3] ai,help Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G3:
Top Mentioned in G4:
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Top Mentioned in G6:
Top Mentioned in G7:
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Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
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Top Tweeters in G9:
Top Tweeters in G10: