custexp, Twitter, 9/26/2021 5:31:13 AM, 262860


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custexp_2021-09-25_19-55-12.xlsx
custexp_2021-09-25_19-55-12.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
September 26, 2021
Short Description:
custexp via NodeXL https://bit.ly/3uf6GhG
@mentalmarketer
@mycustomer
@danonlinkedin
@debbieszumylo
@peterlavers
@drnatalie
@jesus_hoyos
@jon_ferrara
@jonpicoult
@cxpert

Top hashtags:
#custexp
#cx
#custserv
#ex
#designthinking
#marketing
#customerexperience

Description:
Description
The graph represents a network of 269 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 September 2021 at 02:57 UTC.

The requested start date was Sunday, 26 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 5-hour, 36-minute period from Sunday, 12 September 2021 at 00:11 UTC to Saturday, 25 September 2021 at 05:47 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 269
Unique Edges : 146
Edges With Duplicates : 1313
Total Edges : 1459
Number of Edge Types : 5
Retweet : 376
MentionsInRetweet : 421
Mentions : 167
Tweet : 485
Replies to : 10
Self-Loops : 486
Reciprocated Vertex Pair Ratio : 0.0462962962962963
Reciprocated Edge Ratio : 0.0884955752212389
Connected Components : 30
Single-Vertex Connected Components : 18
Maximum Vertices in a Connected Component : 220
Maximum Edges in a Connected Component : 1389
Maximum Geodesic Distance (Diameter) : 9
Average Geodesic Distance : 3.963103
Graph Density : 0.00470232480719081
Modularity : 0.207735
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 269 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 September 2021 at 02:57 UTC.

The requested start date was Sunday, 26 September 2021 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 7,500.

The tweets in the network were tweeted over the 13-day, 5-hour, 36-minute period from Sunday, 12 September 2021 at 00:11 UTC to Saturday, 25 September 2021 at 05:47 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[24] https://www.mycustomer.com/marketing/strategy/is-customer-experience-replacing-advertising-at-todays-biggest-brands
[13] https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=147f84f182c4
[10] https://www.forbes.com/sites/joemckendrick/2021/07/18/superior-customer-experience-only-possible-through-superior-employee-experience/?sh=171d20b17d7f
[9] https://pod.co/science-of-cx/stacy-sherman-how-can-we-ensure-we-are-doing-cx-right
[9] https://pod.co/science-of-cx/jake-mckee
[9] https://www.mycustomer.com/resources/why-employee-experience-is-the-key-to-delivering-customer-empathy
[8] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2015/12/engaging-your-employees-is-good-but-dont-stop-there
[8] https://www.forbes.com/sites/briansolis/2021/09/01/businesses-can-hit-a-home-run-in-cx-and-marketing-by-investing-in-a-growth-triple-play-of-creativity-analytics-and-purpose/?sh=5dcb4a9b57b4
[8] https://www.youtube.com/user/TrendSettingSM
[8] https://www.mycustomer.com/customer-experience/engagement/how-do-you-find-the-right-customer-experience-kpi-for-your-company

Top URLs in Tweet in G1:
[12] https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=147f84f182c4
[9] https://www.forbes.com/sites/joemckendrick/2021/07/18/superior-customer-experience-only-possible-through-superior-employee-experience/?sh=171d20b17d7f
[7] https://www.forbes.com/sites/briansolis/2021/09/01/businesses-can-hit-a-home-run-in-cx-and-marketing-by-investing-in-a-growth-triple-play-of-creativity-analytics-and-purpose/?sh=5dcb4a9b57b4
[7] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2015/12/engaging-your-employees-is-good-but-dont-stop-there
[5] https://www.forbes.com/sites/stephenwunker/2021/08/05/jobs-to-be-done-the-case-of-liquor/?sh=c540d4d67f6c
[5] https://www.forbes.com/sites/forbestechcouncil/2021/08/11/unlocking-the-power-of-predictive-analytics-with-ai/?sh=354bb9596b2a
[5] https://tinyurl.com/2rv7mzu8
[5] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2015/02/how-great-coaches-ask-listen-and-empathize
[5] https://hbr.org/2014/03/make-your-best-customers-even-better
[5] https://www.linkedin.com/pulse/part-35-experience-led-transformation-luke-soon

Top URLs in Tweet in G2:
[8] https://www.linkedin.com/pulse/how-create-marketing-empowers-sales-cx-teams-dan-galante
[7] https://www.youtube.com/user/TrendSettingSM
[5] https://dangalante.me/2021/07/29/how-to-create-marketing-that-enables-sales-cx-teams/
[4] https://www.askdangalante.com/post/634605647078555648/how-to-create-content-customers-love
[4] https://www.askdangalante.com/post/618476763783331840/why-free-trials-loss-leaders-increase-sales
[4] https://www.askdangalante.com/post/614126377428500480/4-ways-to-benefit-from-word-of-mouth-marketing
[4] https://www.askdangalante.com/post/661063375092088832/how-why-people-buy-tech
[4] https://www.linkedin.com/in/dangalante
[3] https://www.linkedin.com/pulse/how-why-people-buy-technology-dan-galante
[3] https://www.linkedin.com/slink?code=dBijZcV

Top URLs in Tweet in G3:
[3] https://www.cmswire.com/customer-experience/what-do-customer-experience-teams-actually-look-like/?utm_source=twitter.com&utm_medium=social&utm_campaign=cm&utm_content=social-share-sumo
[2] https://www.natlawreview.com/article/customer-service-law-firms-4-keys-to-success
[2] https://blog.edify.cx/brands-need-to-know-how-customers-feel?utm_campaign=Blog%20Subscription&utm_content=180579463&utm_medium=social&utm_source=twitter&hss_channel=tw-1073242756867346433
[1] https://www.josephmichelli.com/blog/create-belonging-the-airbnb-way/
[1] http://cxpert.com.au/how-to-help-a-new-customer-reach-the-aha-moment-faster/
[1] https://www.natlawreview.com/article/3-overlooked-customer-service-skills-attorneys
[1] https://twitter.com/i/events/1393911566714691591
[1] https://scottmckain.com/saving-your-customers-5-strategies-to-keep-them-coming-back-for-more/?mc_cid=487446e7b8&mc_eid=902633cb8b&utm_content=buffer9b742&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
[1] https://www.inc.com/geoffrey-james/9-customer-service-phrases-that-should-be-retired-immediately.html
[1] https://link.medium.com/QIxMaXasOjb

Top URLs in Tweet in G4:
[19] https://www.mycustomer.com/marketing/strategy/is-customer-experience-replacing-advertising-at-todays-biggest-brands
[9] https://www.mycustomer.com/resources/why-employee-experience-is-the-key-to-delivering-customer-empathy
[8] https://www.mycustomer.com/customer-experience/engagement/how-to-kickstart-your-career-in-customer-experience-management
[8] https://www.mycustomer.com/customer-experience/engagement/how-do-you-find-the-right-customer-experience-kpi-for-your-company
[6] https://www.mycustomer.com/marketing/strategy/should-the-chief-customer-officer-oversee-marketing
[6] https://www.mycustomer.com/customer-experience/engagement/what-is-a-customer-room-and-how-can-it-solve-siloed-thinking
[5] https://www.mycustomer.com/customer-experience/engagement/how-to-align-marketing-and-cx-for-branded-customer-experiences
[5] https://www.mycustomer.com/community/blogs/neil-davey/cx-job-vacancy-of-the-week-facebook
[5] https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-2021-two-week-deadline-extension-for-entrants
[5] https://www.mycustomer.com/customer-experience/voice-of-the-customer/should-you-offer-staff-bonuses-for-nps-improvements

Top URLs in Tweet in G5:
[5] https://hyken.com/online-store/ill-be-back/
[4] https://www.forbes.com/sites/shephyken/2021/09/19/a-new-business-metric-is-it-worth-it/?fbclid=IwAR1iPaycYGoINuMXE_5UTiri6Dst9ysEX9mHx1UYFqzOWmyHsFm3Z1TXEzY&sh=229ca3056529
[2] https://pod.co/science-of-cx/ben-motteram-12-things-that-set-great-cx-companies-apart
[2] http://cxpert.com.au/how-to-help-a-new-customer-reach-the-aha-moment-faster/
[1] http://cxpert.com.au/in-to-africa-lessons-from-the-greenfields-of-cx/
[1] http://cxpert.com.au/developing-a-cx-program-of-work/
[1] https://cx-journey.com/2018/08/amplify-your-transformation-with-cx.html
[1] https://www.cognigy.com/blog/how-companies-use-conversational-ai
[1] https://venturebeat.com/2021/09/17/how-immersive-experiences-are-driving-customer-loyalty/
[1] https://econsultancy.com/customer-personas/

Top URLs in Tweet in G6:
[2] https://www.codelessplatforms.com/blog/what-is-a-customer-portal/?utm_source=t.co&utm_medium=referral&utm_campaign=twitter
[1] https://www.careerarc.com/job-listing/dave-busters-jobs-winner-s-circle-customer-service-40833208?campaign_id=13531&src=102&tx=6D3kTultsyDrOA&utm_campaign=TW102&utm_medium=TW&utm_source=JC
[1] https://blog.lawmatics.com/the-10-commandments-of-great-client-intake?utm_campaign=Blog&utm_content=178610517&utm_medium=social&utm_source=twitter&hss_channel=tw-969045028415787010
[1] https://www.careerarc.com/job-listing/mckinstry-jobs-customer-success-coordinator-edo-40881752?campaign_id=23925&cb=1542312324&src=1&tx=rwtyjDpfAsYUNw&utm_campaign=TW01&utm_medium=TW&utm_source=JC
[1] https://www.ringcentral.com/blog/interview-with-daniel-ord-ccxp-founder-director-omnitouch-international/?utm_content=97446979&utm_medium=social&utm_source=twitter&hss_channel=tw-922472513405321216
[1] https://www.bradcleveland.com/embarking-on-new-customer-experience-initiatives-avoid-common-pitfalls/
[1] https://rcxp.me/tips-to-provide-the-best-customer-experience/
[1] https://neilpatel.com/blog/buy-now-pay-later-2/
[1] http://www.business.att.com/learn/tech-advice/how-to-create-a-virtual-contact-center-in-just-a-few-days.html
[1] http://www.business.att.com/learn/research-reports/how-to-make-your-contact-center-more-valuable-with-ai.html

Top URLs in Tweet in G7:
[6] https://blog.playvox.com/top-50-call-center-twitter-accounts-to-follow
[5] https://thetaylorreachgroup.com/multiple-workstyles-may-signal-the-need-for-new-compensation-plans-at-many-us-contact-centers/
[4] https://www.callcentrehelper.com/successfully-migrating-to-cloud-190761.htm
[4] https://customerthink.com/transforming-the-office-into-a-co-working-space-can-boost-mental-health-and-productivity/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[3] https://mopinion.com/mobile-development-tools-an-overview/
[3] https://customerthink.com/creating-places-where-people-want-to-work/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29
[3] https://okt.to/p2SWgd
[3] https://okt.to/Ifa0TC
[2] https://www.forbes.com/sites/blakemorgan/2018/06/15/building-beautiful-customer-experiences-with-ai/#6c0ac3501b72
[2] https://customerthink.com/how-to-get-the-most-out-of-your-customer-service-team/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+customerthink+%28CustomerThink%29

Top URLs in Tweet in G8:
[7] https://www.impressed2obsessed.com/
[3] https://www.forbes.com/sites/jonpicoult/2021/09/19/through-the-looking-glass-why-facebooks-camera-enabled-glasses-will-fail/
[1] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2019/02/why-visionary-leadership-fails
[1] https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2018/05/how-to-make-sure-agile-teams-can-work-together
[1] http://www.inc.com/
[1] https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=147f84f182c4
[1] https://www.forbes.com/sites/joemckendrick/2021/07/18/superior-customer-experience-only-possible-through-superior-employee-experience/?sh=171d20b17d7f
[1] https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/forbestechcouncil/2021/08/27/why-telcos-should-build-next-generation-ecosystems-to-reimagine-the-future/amp/
[1] https://opengovasia.com/exclusive-opengovlive-opengov-breakfast-insight-how-data-is-driving-intelligence-everywhere/
[1] https://www.linkedin.com/pulse/customer-journey-orchestration-luke-soon

Top URLs in Tweet in G9:
[3] https://customerthink.com/customer-retention-and-strategies-that-work/
[3] https://www.nextgov.com/cio-briefing/2021/09/white-house-makes-major-updates-customer-experience-guidance/185273/
[2] https://www.genesys.com/blog/post/better-together-hispanic-heritage-month-and-the-gift-of-culture
[2] https://customerthink.com/how-to-orchestrate-customer-journeys-in-real-time-at-scale/
[1] https://www.genesys.com/blog/post/better-together-the-hispanic-influences-that-shape-our-communities-today
[1] https://www.cmswire.com/digital-experience/extensible-ai-is-key-to-delivering-great-omnichannel-experiences/
[1] https://www.mycustomer.com/service/management/scriptwriters-for-bots-and-roleplaying-thespians-the-vital-new-job-roles-helping
[1] https://www.mycustomer.com/customer-experience/engagement/why-ordinary-customer-experiences-can-be-better-than-extraordinary
[1] https://www.mycustomer.com/marketing/data/authenticity-what-it-is-how-it-works-and-how-to-use-it-to-connect-with-consumers
[1] https://www.informationweek.com/enterprise-agility/why-customer-experience-is-the-driver-for-modern-commerce-architecture

Top URLs in Tweet in G10:
[1] https://www.mycustomer.com/marketing/strategy/is-customer-experience-replacing-advertising-at-todays-biggest-brands

Top Domains
Top Domains in Tweet in Entire Graph:
[108] mycustomer.com
[80] linkedin.com
[77] forbes.com
[55] ampproject.org
[43] customerthink.com
[37] hbr.org
[34] pod.co
[30] askdangalante.com
[21] callcentrehelper.com
[20] tinyurl.com

Top Domains in Tweet in G1:
[57] forbes.com
[43] ampproject.org
[28] hbr.org
[24] linkedin.com
[15] tinyurl.com
[6] youtube.com
[5] inc.com
[5] com.sg
[5] medium.com
[5] mycustomer.com

Top Domains in Tweet in G2:
[42] linkedin.com
[30] askdangalante.com
[14] dangalante.me
[9] medium.com
[7] youtube.com
[2] lnkd.in
[1] hbr.org
[1] forbes.com

Top Domains in Tweet in G3:
[5] mopinion.com
[4] customerthink.com
[3] natlawreview.com
[3] cmswire.com
[2] edify.cx
[2] retailcustomerexperience.com
[1] josephmichelli.com
[1] com.au
[1] twitter.com
[1] scottmckain.com

Top Domains in Tweet in G4:
[98] mycustomer.com
[1] ow.ly

Top Domains in Tweet in G5:
[5] hyken.com
[4] com.au
[4] forbes.com
[2] pod.co
[1] cx-journey.com
[1] cognigy.com
[1] venturebeat.com
[1] econsultancy.com
[1] inc.com
[1] centracx.com

Top Domains in Tweet in G6:
[6] paper.li
[5] careerarc.com
[3] att.com
[3] linkedin.com
[2] codelessplatforms.com
[1] lawmatics.com
[1] ringcentral.com
[1] bradcleveland.com
[1] rcxp.me
[1] neilpatel.com

Top Domains in Tweet in G7:
[28] customerthink.com
[21] callcentrehelper.com
[14] mopinion.com
[11] thetaylorreachgroup.com
[7] okt.to
[6] playvox.com
[5] tinyurl.com
[3] forbes.com
[3] twitter.com
[2] thedrum.com

Top Domains in Tweet in G8:
[11] ampproject.org
[8] forbes.com
[7] impressed2obsessed.com
[4] linkedin.com
[4] hbr.org
[2] medium.com
[1] inc.com
[1] opengovasia.com
[1] com.sg
[1] servicenow.com

Top Domains in Tweet in G9:
[11] customerthink.com
[8] genesys.com
[4] mycustomer.com
[3] cmswire.com
[3] nextgov.com
[2] forbes.com
[1] informationweek.com

Top Domains in Tweet in G10:
[1] mycustomer.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[750] custexp
[661] cx
[324] custserv
[203] ex
[169] designthinking
[159] marketing
[152] customerexperience
[146] futureback
[136] innovation
[131] jtbd



Top Hashtags in Tweet in G1:
[237] cx
[219] custexp
[179] ex
[157] designthinking
[140] futureback
[124] jtbd
[121] custserv
[113] innovation
[90] employeeexperience
[79] journeydesign

Top Hashtags in Tweet in G2:
[119] marketing
[113] sales
[104] cx
[99] custexp
[61] bizdev
[58] productmarketing
[53] digitalmarketing
[48] tech
[31] salesenablement
[27] contentmarketing

Top Hashtags in Tweet in G3:
[28] custexp
[8] cx
[6] custserv
[3] userexperience
[2] retainandgrow
[2] emotions
[2] ux
[2] cem
[1] legalindustry
[1] empathy

Top Hashtags in Tweet in G4:
[114] custexp
[66] cx
[32] marketing
[20] custserv
[10] cctr
[9] advertising
[9] ee
[1] experiencemanagement
[1] ex
[1] defi

Top Hashtags in Tweet in G5:
[16] custexp
[14] cx
[5] illbebackbook
[2] onboarding
[2] cxm
[1] leadership
[1] ai
[1] loyalty
[1] cjm
[1] feedback

Top Hashtags in Tweet in G6:
[32] custexp
[10] customerservice
[9] cx
[3] custserv
[3] attemployee
[3] experienciadelcliente
[1] clientintake
[1] legaltech
[1] lawtwitter
[1] cxchat

Top Hashtags in Tweet in G7:
[105] custexp
[70] cx
[68] cctr
[64] custserv
[62] callcenter
[62] customerexperience
[59] contactcenter
[58] customerservice
[10] digitaltransformation
[7] innovate

Top Hashtags in Tweet in G8:
[41] cx
[28] custexp
[20] ex
[16] custserv
[12] purpose
[10] designthinking
[9] business
[7] customerexperience
[7] experienceequity
[7] jtbd

Top Hashtags in Tweet in G9:
[32] cx
[32] custserv
[32] custexp

Top Hashtags in Tweet in G10:
[4] custexp
[1] stinsights
[1] onehcl
[1] cx
[1] marketing

Top Words
Top Words in Tweet in Entire Graph:
[750] #custexp
[661] #cx
[324] #custserv
[230] customer
[214] mentalmarketer
[203] #ex
[169] #designthinking
[160] experience
[159] #marketing
[152] #customerexperience

Top Words in Tweet in G1:
[237] #cx
[219] #custexp
[179] #ex
[157] #designthinking
[140] #futureback
[137] mentalmarketer
[124] #jtbd
[121] #custserv
[113] #innovation
[90] #employeeexperience

Top Words in Tweet in G2:
[119] #marketing
[113] #sales
[104] #cx
[99] #custexp
[61] #bizdev
[58] #productmarketing
[53] #digitalmarketing
[48] #tech
[31] buy
[31] #salesenablement

Top Words in Tweet in G3:
[28] #custexp
[27] customer
[9] experience
[8] #cx
[8] debbieszumylo
[7] service
[6] heycxguy
[6] #custserv
[6] stephaniethum
[5] cost

Top Words in Tweet in G4:
[114] #custexp
[89] customer
[75] experience
[66] #cx
[34] cx
[32] #marketing
[32] mycustomer
[23] brands
[20] replacing
[20] advertising

Top Words in Tweet in G5:
[16] #custexp
[14] #cx
[10] customer
[10] more
[10] hyken
[9] cxpert
[8] metric
[7] great
[5] book
[5] service

Top Words in Tweet in G6:
[32] #custexp
[16] customer
[10] #customerservice
[9] #cx
[8] experience
[7] job
[7] service
[6] more
[6] daily
[5] dave

Top Words in Tweet in G7:
[105] #custexp
[70] #cx
[68] #cctr
[64] #custserv
[62] #callcenter
[62] #customerexperience
[59] #contactcenter
[58] #customerservice
[26] customer
[26] experience

Top Words in Tweet in G8:
[59] mentalmarketer
[41] #cx
[28] #custexp
[20] #ex
[16] #custserv
[12] #purpose
[10] #designthinking
[10] book
[9] #business
[8] great

Top Words in Tweet in G9:
[32] #cx
[32] #custserv
[32] #custexp
[24] customer
[9] experience
[8] genesys
[5] drnatalie
[4] better
[4] service
[3] together

Top Words in Tweet in G10:
[5] customer
[5] engage
[4] #custexp
[4] a3
[4] crm's
[4] need
[4] empower
[4] facing
[4] teams
[4] listen

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[169] #cx,#custexp
[143] #custexp,#cx
[140] #cx,#ex
[118] #custexp,#custserv
[96] customer,experience
[85] #cx,#custserv
[81] #custserv,#custexp
[74] #ex,#custexp
[71] #custserv,#cx
[68] #customerservice,#custexp

Top Word Pairs in Tweet in G1:
[121] #cx,#ex
[84] #cx,#custexp
[84] #custexp,#custserv
[70] #ex,#custexp
[35] #futureback,#innovation
[31] #rox,#roe
[30] #custexp,#ex
[30] #ex,#employeeexperience
[28] #futureback,#jtbd
[25] #purpose,#trust

Top Word Pairs in Tweet in G2:
[55] #custexp,#cx
[37] #marketing,#sales
[35] #cx,#custexp
[27] #sales,#bizdev
[17] #sales,#marketing
[17] create,#marketing
[16] #marketingtwitter,#salestwitter
[16] #bizdev,#custexp
[15] #b2b,#b2c
[14] people,buy

Top Word Pairs in Tweet in G3:
[7] customer,experience
[6] #cx,#custexp
[6] customer,service
[5] stephaniethum,cost
[5] cost,ineffective
[5] ineffective,customer
[5] customer,survey
[5] survey,tweets
[5] tweets,heycxguy
[5] heycxguy,janelpulley

Top Word Pairs in Tweet in G4:
[64] #custexp,#cx
[52] customer,experience
[32] #cx,#marketing
[20] experience,replacing
[20] replacing,advertising
[20] advertising,today's
[20] today's,biggest
[20] biggest,brands
[20] brands,#custexp
[18] employee,experience

Top Word Pairs in Tweet in G5:
[5] great,book
[5] book,customer
[5] customer,service
[5] service,more
[5] more,friend
[5] friend,hyken
[5] hyken,learn
[5] learn,more
[5] more,#illbebackbook
[4] skipprichard,great

Top Word Pairs in Tweet in G6:
[10] #customerservice,#custexp
[8] customer,experience
[6] customer,service
[6] experience,daily
[6] daily,#cx
[6] #cx,#custexp
[5] dave,buster's
[3] captain,customer
[3] service,dave
[3] boise,id

Top Word Pairs in Tweet in G7:
[63] #custserv,#cx
[62] #cx,#cctr
[62] #cctr,#callcenter
[59] #callcenter,#contactcenter
[58] #contactcenter,#customerexperience
[58] #customerexperience,#customerservice
[58] #customerservice,#custexp
[13] contact,centre
[7] customer,experience
[7] finacle,assure

Top Word Pairs in Tweet in G8:
[18] #cx,#custexp
[15] #cx,#ex
[13] #custexp,#custserv
[7] impressed,obsessed
[6] book,impressed
[4] facebook's,smart
[4] #ex,#custexp
[3] smart,sunglasses
[3] #custserv,#cxstrategy
[3] #cxstrategy,#designthinking

Top Word Pairs in Tweet in G9:
[27] #custserv,#custexp
[25] #cx,#custserv
[8] customer,experience
[5] genesys,#cx
[5] #cx,#custexp
[4] #custserv,#cx
[3] better,together
[3] together,hispanic
[3] customer,retention
[3] retention,strategies

Top Word Pairs in Tweet in G10:
[4] a3,crm's
[4] crm's,need
[4] need,empower
[4] empower,customer
[4] customer,facing
[4] facing,teams
[4] teams,listen
[4] listen,engage
[4] engage,wherever
[4] wherever,community

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@mentalmarketer
@mycustomer
@danonlinkedin
@stacysherman
@cxpert
@hyken
@smktgsmtdablog
@debbieszumylo
@jakemckee
@dangalante

Top Mentioned in G1:
@mentalmarketer
@mycustomer
@kaifulee
@cxpert
@stacysherman
@clearaction
@debbieszumylo
@cxconnoisseur
@jonpicoult
@facebook

Top Mentioned in G2:
@danonlinkedin
@smktgsmtdablog
@dangalante
@askdangalante
@danonmedium
@mentalmarketer
@digimarketingwf
@nyedtechteacher

Top Mentioned in G3:
@debbieszumylo
@heycxguy
@stephaniethum
@janelpulley
@gtsanker
@wordjo
@natlawreview
@cmswire
@domnicastro
@edifycx

Top Mentioned in G4:
@mycustomer
@jimtincher
@mikeboysen
@claudiogt
@grahamhill
@neilcdavey
@micahsolomon
@ronkaufman
@jeanniecw
@ijgolding

Top Mentioned in G5:
@hyken
@cxpert
@skipprichard
@scienceofcx
@ashleygwilson
@juliaahlfeldt
@annettefranz
@cognigy
@venturebeat
@econsultancy

Top Mentioned in G7:
@mentalmarketer
@playvoxcx
@danonlinkedin
@customerexpnews
@snapshotzna
@johncockerill
@abhijith_kd
@peterlavers
@taylor_reach
@colinsataylor

Top Mentioned in G8:
@mentalmarketer
@facebook
@jonpicoult
@biltapp
@bestbuy
@hubertjoly_
@dodge
@motortrend
@chrysler
@att

Top Mentioned in G9:
@genesys
@drnatalie
@pissedconsumer
@customerthink
@mycustomer
@cmswire
@twieberneit
@seatoncx
@forbes
@lilianapetrova

Top Mentioned in G10:
@ciostraighttalk
@jon_ferrara
@afigueiredo
@avrohomg
@mfauscette
@suds
@jesus_hoyos
@firstrepublic
@radhika07194993
@mycustomer

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@americanair
@chidambara09
@cybersecurityn8
@artificialbra1n
@adunlea
@jfsebastian146
@andrewmorrisuk
@fabriciosx
@calcaware

Top Tweeters in G1:
@artificialbra1n
@fabriciosx
@calcaware
@godfrey_g_
@designthinkbot
@developerbot_v1
@fortivus
@e_nterdiscipl
@brainroaring
@prometheus_bot

Top Tweeters in G2:
@sectest9
@cybersecurityn8
@jfsebastian146
@andrewmorrisuk
@thecuriousluke
@bubbles4tw
@manifattura40
@fadanconsultant
@currenttrends1
@jc_james_clark

Top Tweeters in G3:
@natlawreview
@cmswire
@annettefranz
@vocnews_online
@scottmckain
@stephaniethum
@thetimhayden
@mikeschoultz
@debbieszumylo
@hospitalitynet

Top Tweeters in G4:
@adunlea
@augieray
@grahamhill
@jeanniecw
@joshraps
@claudiogt
@mycustomer
@marketingyotta
@alchemerhq
@zonnestraaltjes

Top Tweeters in G5:
@inc
@wallybock
@venturebeat
@lightifyco1
@hyken
@econsultancy
@innovate
@skipprichard
@cxpert
@alfonsocelotto

Top Tweeters in G6:
@sueduris
@lavy02
@_cryptocurrent_
@codelessap
@mckinstrycareer
@rc_engage
@stellarware
@bradcleveland
@andrausjd
@tmj_hsv_jobs

Top Tweeters in G7:
@chidambara09
@enricofrasca3
@customerexpnews
@userexpnews
@colinsataylor
@peterlavers
@finacle
@abhijith_kd
@cherry_254
@customerattuned

Top Tweeters in G8:
@att
@sprintbaseb
@bestbuy
@motortrend
@rickspence
@facebook
@dodge
@chrysler
@rchusker
@jonpicoult

Top Tweeters in G9:
@juliebhunt
@forbes
@consumer_press
@pissedconsumer
@jadp
@colinshaw_cx
@drnatalie
@customerthink
@genesys
@twieberneit

Top Tweeters in G10:
@avrohomg
@stefihane
@jesus_hoyos
@jon_ferrara
@afigueiredo
@stevendickens3
@mfauscette
@ciostraighttalk
@cdostraighttalk
@firstrepublic


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